AC Gentrol Photos of Services

FAQs

Q: I'm not sure what I need for my application. Can you help?

A: Contact us and we'll do anything we can to help you make the selection.

Q: How can I request a fast quote?

A: You can either send us a spec by fax or email with your return phone number or e-mail address and we'll notify you upon receipt and the expected reply.

Q. What is the "fast quote" turn-around for you?

A: We respond within 24-working hours from the time we receive the RFQ on standard products. It will take another 24-working hours on complex RFQs.

Q: Can I get just an estimate or a "ball-park" figure for an even faster quote?

A: We can provide such estimates on such occasions but caution that they are just that, estimates and with short expiry dates. A phone contact is preferred in such cases.

Q: What are your standard delivery leadtimes?

A: We run an 8 to 10 working week leadtime on standard products. This is subject to the project's complexity and the scopes of supply. At times, we've been known to ship products in less than 2-working weeks on "hot projects".

Q: How competitive are your prices?

A: We usually leave that to all of our happy customers that have discovered the value of our pricing structures. We are happy to say that good competitive pricing, high-quality and responsive services keeps many customers to coming back for more.

Q: How do you support your products?

A: We design and engineer each projects and are all shown on Submittal drawings created by our staff Engineers. The Submittals are for customers review and input and ultimate approval prior to our manufacture. We also provide telephone support during installation and make installation recommendations.

Q: What other support do you provide?

A: We provide transportation logistics for the product and other customer-supplied accessories. The objective is for the efficient, safe and economical equipment jobsite transport whether the customer provides the special hauler or not.

For additional Questions not shown here, please contact us.